Frequently asked questions

Selo Assist is an AI customer support assistant for your website. You give it your business information, add a chat widget to your site with one line of code, and it answers your customers' questions around the clock in their own language.

It is built not to. The assistant answers only from the information you provide: your website pages, files, FAQs and notes. If the answer is not there, it tells the customer it does not have that information and offers to connect them with your team.

It replies in the language the customer writes in: English, Spanish, French, German, Arabic, Hindi, Urdu, Russian and many more, including regional dialects. The chat window switches to a right-to-left layout for languages such as Arabic and Urdu. Your own information can be in one language while customers ask in another.

You can be live in a few minutes. Enter your website address so the assistant can read it, review the answers in the test chat, then paste the embed code into your website.

No. Adding the widget is a single line of code pasted before the closing body tag, or into the custom code box of WordPress, Shopify, Wix or Webflow.

Customers can press "Talk to a human" at any time. The chat is flagged in your inbox, your team gets an email, and any team member can take over. While a person is replying, the AI stays silent.

When a customer shows interest in booking or buying, the assistant asks for their name and phone number. The details are saved to your leads list with a link to the conversation, and you can be emailed for each new lead.

The website chat widget is available today. WhatsApp and Instagram are planned next and will arrive in the same inbox.

Yes. Every business has its own separate workspace, and one business's information is never used to answer another's customers. The widget only works on the websites you approve.

There is a free plan to get started, and paid plans with higher message limits, more knowledge pages and more team members. See the pricing page for details.