Most pre-sale questions on a store are the same few: how long delivery takes, what it costs, how returns work, whether an item suits a need. Selo Assist answers them from your own store content and policies.
It can also show your products as cards in the chat, with a photo, a price and a link, when you add them to your account.
How to set it up
- 1
Create your assistant
Sign up and enter your store's address so the assistant can read your pages. Upload your delivery and returns policy if they are not on the site.
- 2
Allow your domain
Add your store's domain under Allowed websites on the Widget page. If customers also use your myshopify.com address, add that too.
- 3
Copy the embed code
Copy the one-line script tag from the Widget page.
<script src="https://chat.siteselo.com/widget.js" data-workspace="pk_..." async></script> - 4
Paste it into your theme
In Shopify admin go to Online Store > Themes, open the menu on your current theme and choose Edit code. Open theme.liquid, paste the code just before the closing body tag and save.
- 5
Check it
Open your store in a private window and ask the assistant about delivery or returns.
Why it works
Fewer abandoned visits
Questions are answered while the shopper is still deciding, including at night and on sale days.
Product cards in the chat
Add your products with photos and prices and the assistant shows the relevant ones as cards the shopper can open.
Leads from interested shoppers
When someone wants a quote or a call back, it takes their name and number and saves them to your leads list.