Refund policy

Subscriptions

Paid plans are billed monthly in advance and renew automatically each month until you cancel. Payments are processed by our payment partner, Dodo Payments, which acts as the merchant of record, so its name may appear on your card statement.

Cancelling

You can cancel at any time from the billing settings in your dashboard, or by emailing us. You will not be charged again, and your plan stays active until the end of the month you have already paid for. After that your workspace moves to the free plan; your assistant, knowledge base, conversations and leads are kept.

Refunds on your first payment

If the service is not right for you, ask for a refund within 7 days of your first payment on a paid plan and we will refund it in full, no questions asked.

Renewals and partial months

Monthly renewals are not refunded, and we do not give refunds for unused days in a month after you cancel, except where the law requires it. Cancelling before your renewal date stops the next charge.

Billing mistakes

If you were charged twice, charged after cancelling, or charged when a fault on our side stopped the service from working, tell us and we will refund the affected payment in full.

Changing plans

You can move to another paid plan at any time from the billing settings, and the change takes effect straight away. The price difference for the rest of the month is worked out automatically: charged when you move up, credited when you move down.

How to ask for a refund

Email us from the address on your account with the date of the payment. We reply within 3 business days. Approved refunds go back to the original payment method and usually arrive within 5 to 10 business days, depending on your bank.

If you have a problem with a charge, please contact us before opening a dispute with your bank; we can usually sort it out faster.

Changes

We may update this policy and will revise the date above when we do. Changes do not affect payments made before the update.