A contact form asks the visitor to do the work. A conversation does the opposite: it helps first, and asks for a name and number at the moment the visitor wants something, such as a quote, a booking or a call back.
Why it works
Asks at the right moment
When a visitor shows they want to book or buy, the assistant asks for their name and phone number. It does not interrupt people who are only browsing.
Every lead saved with its conversation
Leads go into a list with a link to the chat, so you know what the person asked before you call.
Told straight away
You get an email for each new lead, and can mark each one as new, contacted or converted.
What they were interested in
If the visitor opened one of your products or services in the chat, the lead records which one.
Export any time
Download your leads as a CSV file for your CRM or spreadsheet.