If your customers speak more than one language, someone on your team usually ends up translating the same answers over and over. Selo Assist does that automatically: it reads the customer's message, answers in the same language, and takes the facts from the information you gave it, whatever language that is in.
Why it works
Follows the customer's language
An English question gets an English answer; the next customer's Arabic or Spanish question gets a reply in that language.
Right-to-left when needed
The chat window switches layout for languages such as Arabic and Urdu.
One knowledge base
Your prices and policies can be written in one language. The assistant translates the facts when it answers.
Dialects and mixed messages
It handles regional dialects and messages that mix two languages, which is how many people actually write.
Your team reads the same chat
When a person takes over, they see the whole conversation as the customer wrote it.