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Selo Assist

Use cases

Answer the repeated questions without adding staff

Prices, opening hours, policies, directions. The assistant handles them instantly and your team handles the rest.

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In most small businesses the same dozen questions make up the bulk of enquiries. They are easy to answer and expensive to keep answering by hand. Selo Assist takes them, using only the information you provide, and passes on anything it should not handle.

Why it works

  • Answers only from your information

    It replies from your website, files, FAQs and notes. If the answer is not there it says so and offers to connect the customer with your team.

  • Knows when to hand over

    Chats it cannot answer, and customers who ask for a person, are flagged in your inbox and your team is emailed.

  • One-click takeover

    Any team member can step into a conversation. The assistant goes quiet until the chat is handed back.

  • Shows you the gaps

    A list of the questions it could not answer, each with a button to add the missing answer.

  • A shared inbox

    Every conversation in one live list, with filters and search.

Common questions

Will it invent answers?

It is built not to. It answers only from the information you provide, and when the answer is missing it tells the customer and offers a person instead.

How does my team know a chat needs them?

The chat is marked as needing a human in the inbox and an email is sent to the addresses you choose.

Can it replace my support team?

It replaces the repetitive part of the work. Complaints, unusual requests and anything sensitive still go to your people, with the conversation so far attached.

Keep reading

Give your customers an answer in seconds, not hours

Create your assistant now. It takes a few minutes and the free plan needs no card.

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Free plan · Multilingual · Cancel any time