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Selo Assist

Use cases

Stay open on your website when your doors are closed

People look for services in the evening and at weekends. The assistant answers them then, and your team follows up the next day.

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An enquiry sent at 10 pm usually goes to whichever business replies first. With Selo Assist that reply is immediate: the visitor gets their answer, and if they want to go further, the assistant takes their details so nothing is lost overnight.

Why it works

  • Answers at any hour

    The assistant never closes. It knows your opening hours and tells customers when your team is next available.

  • Requests waiting for you

    Booking and quote requests are saved as leads with the conversation, ready when you open.

  • Honest about what it is

    When a customer asks for a person outside working hours, it says a team member will reply and takes their contact details.

  • First reply wins

    Customers often ask several businesses at once. Answering instantly puts you ahead of those who reply the next morning.

Common questions

Does it know my opening hours?

Yes. You set your working hours in your account and the assistant uses them when customers ask.

What happens to a chat that needs a person at night?

It is flagged in your inbox and an email is sent, so your team sees it first thing. The customer is told someone will get back to them.

Can it confirm bookings by itself?

It collects the request and the customer's details for you to confirm. Booking directly into a calendar is not available yet.

Keep reading

Give your customers an answer in seconds, not hours

Create your assistant now. It takes a few minutes and the free plan needs no card.

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Free plan · Multilingual · Cancel any time