Customers do not hate chatbots. They hate chatbots that waste their time. Here are the mistakes behind most bad experiences, and the simple fixes.
Letting it guess
A bot that invents a price or a policy creates angry customers. Use an assistant that answers only from your information and says when it does not know.
Hiding the human
If customers cannot reach a person, they leave or complain elsewhere. Keep a visible "talk to a human" option and respond to handovers quickly.
Outdated information
Last year's prices and old opening hours turn an assistant into a liability. Re-sync your website and update notes whenever things change.
Interrupting visitors
Pop-ups that cover the page, sounds and repeated prompts annoy people, especially on phones. A visible button and a good greeting are enough.
Asking for details too early, and never looking back
Demanding a phone number before answering anything drives visitors away; answer first, then ask when they want something.
And do not set it and forget it. The conversations show you what customers want and where the assistant needs better information. Review them regularly.
