Adding an AI assistant to your website means trusting a vendor with two kinds of data: the information you give the assistant, and the conversations your customers have with it. Both deserve a few direct questions.
What exactly is stored?
Ask what is kept: messages, visitor details, files you upload. For example, Selo Assist stores chat messages and any contact details a visitor chooses to share; for uploaded files, only the extracted text is kept, not the file itself.
Is my data kept separate from other businesses?
A multi-business platform must make sure one business's information never answers another's customers. In Selo Assist, each business has its own workspace and its data is isolated from every other.
Where can the chat be used?
If anyone can copy your embed code to their site, your assistant and your message allowance can be used without you knowing. Look for a list of approved websites: Selo Assist's widget only loads on the domains you allow.
Who on my team can see conversations?
Check that you can control access. In Selo Assist, owners manage settings and agents handle chats, and you invite each person yourself.
What should I avoid putting into it?
Whatever you give an assistant may be repeated to any visitor. Never add internal prices, staff details or anything confidential to its knowledge.
Read the vendor's privacy policy, and update your own website's privacy notice to mention the chat.
