Analytics tell you which pages people visit. They do not tell you what people could not find. Selo Assist does: every question asked in the chat is recorded, similar questions are grouped, and the ones the assistant could not answer are listed separately.
That list is often the most useful to-do list a business can get: missing prices, unclear policies, services customers expect you to offer.
Why it works
Most asked questions
The questions customers ask most, with different wordings of the same question grouped together.
Unanswered questions
What the assistant could not answer, each with a button to add the answer straight away.
How chats were handled
Conversations per day, and how many were answered by the assistant or needed a person.
Usage at a glance
Your AI replies this month against your plan's limit.
