Fully automated support frustrates customers when their problem does not fit the script. Fully manual support is slow and expensive. Selo Assist combines the two: the assistant handles routine questions instantly, and your team handles the rest, inside the same conversation.
Customers can press "Talk to a human" at any time, and the assistant also flags conversations it cannot answer.
Why it works
Flagged automatically
Chats the assistant could not answer, and customers who ask for a person, are marked as needing a human.
Your team is told
An email goes to the addresses you choose, so nobody has to watch the inbox all day.
Takeover in one click
Open the chat and press take over. The assistant goes quiet and your replies appear instantly in the customer's window.
Hand it back
When you are done, return the chat to the assistant or close it.
